Some pool companies try to lock you into a long-term contract. We never do that. You are free to come and go as you need.
We always bill at the first of the month.
Our monthly service fee never varies. We bill by the month, not the visit. You will get the same service bill from us each month. That makes budgeting much easier.
Our standard practice is to send out our monthly invoices by email. This give you the option to pay online through Intuit's secure merchant services. We can also set-up an automatic payment plan that meets your needs.
On each visit our service technicians leave a paper service ticket on your back door. That ticket provides you all the details of their stop. Additionally, we keep track of every service stop we make through an app-based system. That allows us to maintain an ongoing log of everything that has been done to your pool. If you ever have a question about your service history, we have an answer for you.
No matter how large our company grows, our owner will always be available to our customers. All of our customers are given William's personal cell phone number. If you ever have a question about your service that our staff cannot answer, you can speak directly with our owner to get the answer you need.